Well complaining runs though the family really, my nana does it, mum does and well I do it.
Yup if i buy a product and it doesnt reach my needs, im disappointed in it or just want them to know what is happening with their products i will write an email or give them a call...Well so far everytime i do it has paid off.
Orgran was no special treatment, we brought some GF biscuits for Dakota opened it up and out of the whole packet only 2 biscuits were ok.
I emailed Orgran just saying that i brought the biscuits to find that all but two had been broken to pieces, now they got back to me saying that they will look into their samples and see if its something that went wrong on their part, turns out it wasnt, it was the supermarket being rough but they are grateful for the heads up on that so they can get it sorted and get companies to be more careful with the products.
Well this morning i got a parcel from Orgran with 4 products in it, 2 packets of biscuits (like the ones i complained about), a box of cornbread or muffin mix and pasta.
So im so pleased to say im very happy with the customer service i got with Orgran
So
Thanks Orgran that is awesome and you have done a great customer service job and i have one very happy 3 year old GF child all excited with her new products
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